Ride Ready Cycles Privacy Policy
Effective Date: July 2026
Ride Ready Cycles is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.
Your privacy matters
We only use your details to respond to your enquiry or book your service. We never sell your information or pass it to third parties for marketing purposes.
Who We Are
Ride Ready Cycles provides mobile bicycle servicing and repairs throughout Darlington and the surrounding area, with the option to bring your bike to our workshop by appointment.
Data Controller
Ride Ready Cycles Ltd
14 Pierremont Crescent
Darlington
DL3 9PA
Email: mike@ridereadycycles.co.uk
Telephone: 07852 295 681
Information We Collect
We may collect the following information when you contact us or book a service:
Your name
Email address
Telephone number
Postal address (for mobile servicing)
Details about your bicycle and the work required
Any information you choose to provide when contacting us
When you visit our website, we may also collect anonymous technical information such as:
IP address
Browser type
Device information
Pages visited
Website usage statistics
This information helps us improve our website and services.
How We Use Your Information
We use your information to:
Respond to enquiries
Arrange and provide servicing and repairs
Contact you regarding your booking
Prepare quotations where requested
Maintain service records
Improve our website and customer experience
Meet our legal and accounting obligations
We only collect information that is necessary to provide our services.
Lawful Basis for Processing
Under UK GDPR, we process your personal information on one or more of the following legal bases:
Performance of a contract
Legitimate business interests
Compliance with legal obligations
Your consent (where required)
Marketing
We will not send you marketing emails unless you have asked to receive them.
If you subscribe to any future mailing list, you can unsubscribe at any time.
Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary, including:
Payment providers
Website hosting providers
Accounting services
IT support providers
These organisations only receive the information necessary to perform their services and are required to keep it secure.
We may also disclose information where required by law.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
While no internet transmission is completely secure, we work to ensure your information is handled safely.
How Long We Keep Your Information
We only retain personal information for as long as necessary.
Service records and invoices may be retained for up to six years to comply with UK tax and accounting requirements.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict or object to processing
Request transfer of your data
Withdraw consent where processing relies upon consent
To exercise any of these rights, please contact us using the details above.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use the site.
Where required, you will be asked to consent to non-essential cookies.
You can also manage cookies through your web browser settings.
Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the latest version will always be available on our website.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Ride Ready Cycles
Email: mike@ridereadycycles.co.uk
Telephone: 07852 295 681
If you believe your personal information has been handled incorrectly, you also have the right to complain to the Information Commissioner's Office (ICO).
Website:
https://ico.org.uk
Telephone: 0303 123 1113
